Here at gomerch.com we want you to be stoked 100% of the time, but understand that sometimes problems will happen. If you're simply not happy with your order, please return the item(s) for a refund. After your items have been returned and credited back to your account, you can place a new order for different merchandise. All returns must be made within 30 days of placing your order. We do not accept returns or exchanges after the 30 day period. All returned items must be in the original condition you received them in. We do NOT accept back washed or worn items. If a washed or worn item is returned, the return will be refused and sent back to you and you will be notified.

If we sent you the wrong item by mistake, dont worry we will get you the correct item. Please fill out the return form and indicate to us that we made a mistake and when we receive your package back, we will credit you back for shipping the item back to us and will get your correct order out right away.

Please fill out the return form found on the back of the invoice from your order. If you no longer have it you can get it at:

http://gomerch.com/go/returns/go_returnpolicy.pdf

Indicate what you are returning and why. In order to process your return, please include your name, email address and order number along with the items that you are returning. You will be responsible for the shipping charges associated with sending the return back to us unless we sent you the wrong item. When your return is processed, you will be reimbursed for the item(s) returned less the shipping costs. The original shipping cost is non-refundable.

If you have any other questions about returns please feel free to email us.

Is everything filled out right? If you're sure, then please double check you have filled out all of the fields, inluding the country we are shiping to. If you still have problems, send us an email at mailroom@gomerch.com with a description of your problem and we'll look into your specific case.

Do you find yourself asking how long will it be until I receive my order?

We have a one to two week shipping time for orders being delivered within the United States. It can take as little as three days for delivery depending on the efficiency of your local USPS carrier. If you live out in the boonies, it may take a little while longer. Please use the tracking information provided to you directly from USPS as reference to when your package will be delivered. International shipping times can vary as all packages need to clear customs before being delivered to its destination.

I still haven't received my order. What can I do?

Email us at mailroom@atrcollective.com. You MUST include your Order Number. This is the number that you received when your order was placed. Once you email us, we'll look into your order and contact you to let you know what the hold up is. In the mean time, check your junk folder from any emails from USPS, our shipping courier, that might include tracking information.

We ship via USPS Priority Mail.
Your package should take about 7-10 business days to receive.

Here at Go!Merch, we are more than happy to accept International orders! After choosing your item, you will be prompted to enter shipping information. You can select your country there from the pull down menu. If you do not see your country, feel free to contact us and we can see about adding it!

Shipping times for International orders varies depending on the location and the country's customs policy.

GOMERCH, LLC is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the GOMERCH, LLC Website and governs data collection and usage. By using the GOMERCH, LLC website, you consent to the data practices described in this statement.
Collection of your Personal Information
GOMERCH, LLC collect personally identifiable information, such as your e-mail address, name, home or work address or telephone number. GOMERCH, LLC also collect anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.
There is also information about your computer hardware and software that is automatically collected by GOMERCH, LLC. This information can include: your IP address, browser type, domain names, access times and referring Website addresses. This information is used by GOMERCH, LLC for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the GOMERCH Website.
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through GOMERCH public message boards, this information may be collected and used by others. Note: GOMERCH, LLC do not read any of your private online communications.
GOMERCH, LLC encourage you to review the privacy statements of Websites you choose to link to from GOMERCH, LLC so that you can understand how those Websites collect, use and share your information. GOMERCH, LLC are not responsible for the privacy statements or other content on Websites outside of the GOMERCH, LLC family of Websites.
Use of your Personal Information
GOMERCH, LLC collect and use your personal information to operate the GOMERCH, LLC Website and deliver the services you have requested. GOMERCH, LLC also use your personally identifiable information to inform you of other products or services available from GOMERCH, LLC and its affiliates. GOMERCH, LLC may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
GOMERCH, LLC do not sell, rent or lease its customer lists to third parties. GOMERCH, LLC may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, GOMERCH, LLC may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to GOMERCH, LLC, and they are required to maintain the confidentiality of your information.
GOMERCH, LLC do not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
GOMERCH, LLC keeps track of the Websites and pages our customers visit within GOMERCH, LLC, in order to determine what GOMERCH, LLC services are the most popular. This data is used to deliver customized content and advertising within GOMERCH, LLC to customers whose behavior indicates that they are interested in a particular subject area.
GOMERCH, LLC Websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on GOMERCH, LLC or the site; (b) protect and defend the rights or property of GOMERCH, LLC; and, (c) act under exigent circumstances to protect the personal safety of users of THE GOMERCH, LLC, or the public.
Use of Cookies
The GOMERCH, LLC Website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize MERCHCO ONLINE's pages, or register with GOMERCH, LLC site or services, a cookie helps GOMERCH, LLC to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same GOMERCH, LLC Website, the information you previously provided can be retrieved, so you can easily use the GOMERCH, LLC features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the GOMERCH, LLC services or Websites you visit.
Security of your Personal Information
GOMERCH, LLC secure your personal information from unauthorized access, use or disclosure. GOMERCH, LLC secure the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
Changes to this Statement
GOMERCH, LLC will occasionally update this Statement of Privacy to reflect company and customer feedback. GOMERCH, LLC encourage you to periodically review this Statement to be informed of how GOMERCH, LLC are protecting your information.
Contact Information
GOMERCH, LLC welcome your comments regarding this Statement of Privacy. If you believe that GOMERCH, LLC have not adhered to this Statement, please contact GOMERCH, LLC at info@merch-co.com. We will use commercially reasonable efforts to promptly determine and remedy the problem.